Senior ServiceNow Developer and Analyst

ServiceNow Developer

Capgemini is seeking a highly skilled Senior ServiceNow Developer with strong hands‑on expertise in designing, developing, and enhancing ServiceNow solutions for large‑scale enterprise environments. This is an Individual Contributor role requiring deep technical capability, problem‑solving skills, and collaboration with architects, business analysts, and cross‑functional delivery teams.

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Key Responsibilities :

ServiceNow Development & Customization

Design, develop, and enhance ServiceNow applications and modules.

• Hands‑on development across ITSM, ITOM, CMDB, and Service Catalog.
• Build and maintain:
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• UI Actions
• ACLs (Access Controls)

Workflows & Portal Development

• Build workflows using Flow Designer and Workflow Editor.
• Configure and enhance Service Portal / Employee Center.

Integrations & Platform Support

• Implement integrations using REST, SOAP, MID Server, and IntegrationHub.
• Perform unit testing, defect fixing, and code optimization.
• Support platform upgrades, feature enhancements, and L3 production issues.

Governance & Best Practices

• Follow ServiceNow coding standards, platform best practices, and security guidelines.
• Collaborate closely with architects and product owners to ensure scalable and maintainable solutions.

Requirements

Required Experience :

Strong hands-on experience with ServiceNow development.

Proficiency in JavaScript, Glide APIs, and ServiceNow scripting.

Solid understanding of ITSM processes (Incident, Problem, Change, Request).

Experience with CMDB, Discovery, and Service Mapping.

Experience integrating ServiceNow using REST/SOAP.

Working knowledge of Agile/Scrum methodologies.

Experience in GRC

Preferred Qualifications :

• ServiceNow certifications such as:
• CSA (Certified System Administrator)
• CAD (Certified Application Developer)
• Experience working in GCC or global delivery models.
• Exposure to Service Portal / Employee Center development.
• Good understanding of the Insurance domain.

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

Experience Level

Mid Level