Customer Service Executive

Urgent opening please call or share the cv

Roles & Responsibilities:

·         Handle customer queries through calls.

·         Ensure customer satisfaction by resolving issues efficiently and professionally.

·         Manage order-related concerns like delivery delays, refunds, and replacements.

·         Maintain accurate call logs and case updates while adhering to quality and productivity standards.

·         Collaborate with internal teams to ensure smooth communication and issue resolution.

Eligibility Criteria:

·         Excellent communication skills in English & Hindi (spoken and written).

·         Education: Undergraduate / Graduate (any stream).

·         Experience: Freshers and experienced candidates can apply.

·         Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1 hour break).

·         6 days working, 1 rotational week off.

·         On-the-job training provided (certification required post-training).

Interview Process:

1.      HR Evaluation

2.      Operations Evaluation

3.      Versant Test ( Level 4 )