Customer Support Executive

Position: Customer Support Executive (Female)

Company: BFC Capital Pvt. Ltd.

Location: Lucknow

Salary: ₹20,000 – ₹30,000 per month

Experience: 1–3 Years

Employment Type: Full-Time

About the Role

We are looking for a dynamic and customer-focused Female Customer Support Executive to join our team. The candidate will be responsible for handling customer queries, resolving concerns, and ensuring a smooth customer experience across calls, emails, and chats.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and complaints in a timely manner.
• Maintain strong customer relationships through excellent communication.
• Coordinate with internal teams for issue resolution and follow-ups.
• Maintain records of customer interactions and feedback.
• Provide accurate information regarding company products/services.
• Ensure high levels of customer satisfaction and service quality.

Required Skills

• Excellent verbal and written communication skills.
• Good interpersonal and problem-solving abilities.
• Basic knowledge of MS Office and CRM tools.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude with a customer-centric approach.

Eligibility Criteria

• Graduate in any discipline.
• Prior experience in customer support/customer service is preferred.

Perks & Benefits

• Professional work environment
• Career growth opportunities
• Training and skill development programs