Customer Support Executive

Job Overview:

We are hiring Customer Support Executives for both Domestic and International processes. This role is ideal for candidates who have strong communication skills and are looking to build a long-term career in the BPO/Customer Service industry. The candidate will be responsible for handling customer interactions across multiple channels including voice, email, and chat while ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer interactions (calls, emails, and chat)
• Provide accurate information and resolution to customer queries and concerns
• Ensure timely follow-up and closure of customer issues
• Maintain a professional and empathetic approach while dealing with customers
• Adhere to company policies, quality standards, and process guidelines
• Maintain proper documentation of customer interactions in the system
• Meet individual and team performance metrics such as quality, productivity, and customer satisfaction
• Escalate complex issues to the relevant team when required

Eligibility Criteria:

• Experience: Fresher to 5 Years (BPO/Customer Support experience preferred but not mandatory)
• Qualification: Graduate / Undergraduate (Both can apply)
• Languages: Good command over Hindi and English (spoken and written)
• Communication Skills: Clear and professional communication is a must
• Typing Speed: Minimum 35–40 WPM required for handling chat/email processes
• Flexibility: Should be comfortable working in Day/Night/Rotational shifts
• Work Environment: Comfortable working from office setup

Interview Details:

• Mode: Walk-in Interview
• Candidates are advised to carry updated resume and basic documents