Deputy Manager - Customer Care and Dealer Service Management
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 1 yearJob Description
Deputy Manager - Customer Care
Responsibilities & Key Deliverables
Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.
Implementation of all processes and systems related to the service function at channel partners level.
Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.
To attend and resolve the critical customer complaints and measure of customer satisfaction level.
To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.Ensure meeting spare targets of all channel partners and company promoted oil targets.
Ensure coordination for timely spare parts orders execution for channel partners.Ensure dealer CSI score targets are met by driving improvement action plans.To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.Ensure warranty claims process adherence at the channel partners level.To ensure installation and establishing the entire service infrastructure, systems and processes at new dealerships.Conducting service audits periodically as per the company norms.Ensure Product training of the dealer, workshop manager and service mechanics
Preferred Industries
Education Qualification
General Experience
Critical Experience
Experience Level
Mid LevelJob role
Job requirements
About company
Similar jobs you can apply for
Accounts / Finance
Financial Advisor
IndusInd Nippon Life Insurance (Reliance Nippon)Work from Office
Part TimeFull TimeAny experience
Good (Intermediate / Advanced) English
Telecaller
Universal ConsultantsWork from OfficeFull TimeMin. 1 yearBasic EnglishReal Estate Sales Manager
Metro Real Infra
Field JobFull TimeMin. 3 yearsBasic EnglishTelesales Executive
Hrbuzz Staffing Solutions Private LimitedWork from OfficeFull TimeMin. 6 monthsBasic English
Telesales Executive
Finowings Training AcademyWork from OfficeFull Time
Night ShiftMin. 6 monthsBasic EnglishLoan Officer
Dinero Infotech SolutionsWork from OfficeFull TimeMin. 6 monthsBasic EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 1 to 4 years are eligible to apply for this job. You can apply for more jobs in Lucknow to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Lucknow at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Lucknow . Through apna, you can find jobs in 64 cities across India. Join NOW!