Customer Support Coordinator
Trilok Pati Trading Co.Fixed
₹7,000 - ₹7,000
Average Incentives*
₹4,000
Earning Potential
₹11,000
Fixed
₹7,000 - ₹7,000
Average Incentives
₹4,000
Earning Potential
₹11,000
You can earn more incentive if you perform well
Part Time
Any experience
Basic EnglishJob highlights
114 applicants
Benefits include: Annual Bonus, Mobile Allowance, Flexible Working Hours
Job Description
Order Verification:Contact customers via phone or email to verify order details, shipping addresses, and payment information.
- Confirm product availability and delivery timelines to customers.
- Resolve any order discrepancies or issues promptly and professionally.
- Non-Delivery Report (NDR) Management:Monitor and manage NDR reports to identify failed deliveries and shipment issues.
- Contact carriers and delivery partners to investigate the reasons for NDRs.
- Work closely with customers to reschedule deliveries or update shipping information to prevent future NDRs.
- Shipping Orders:Coordinate with the shipping department to ensure accurate and timely order fulfillment.
- Prepare shipping labels, documentation, and invoices as needed.
- Track and trace shipments to ensure on-time delivery and update customers on their order status.
- Customer Communication:Provide exceptional customer service by addressing inquiries, concerns, and complaints in a courteous and timely manner.
- Communicate proactively with customers regarding order updates, delays, or any potential issues.
- Assist customers with returns, exchanges, or refunds as necessary.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Ludhiana to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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