Beauty Spa Manager

Job Description Spa Manager / Spa Manager Spa Nation is one of India’s fastest emerging chain of luxury spas. It’s Vision is to create and operate a brand of repute in India providing a true blend of international experience and services. Our rituals are custom made designed to rejuvenate your body, mind and soul. The skilled and trained therapeutics healers re-energise and revive the tired body to rejuvenate your senses. Luxury infused ambience, aromatic corridors, spa tea lifts up your mood thus giving a complete spa experience. To ensure our business commitments and numbers are met we are looking for experienced Spa Manager / Asst Spa Manager on an immediate basis. The Job Description is as follows : Operations • Maintain an up-to-date version of the Spa Procedure Manual and ensure compliance. • Inculcate Spa literature, documentation and process handling requirements. • Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation. • Ensure equipment and spa fixtures and furniture’s are maintained in good working order. • Maintain professional relationships with suppliers and providers. • Ensure stock and cash items are kept safely under lock and key. • Minimize or eliminate losses through negligence with monitoring programs. • Implement a clearly established opening and closing procedure. • Manage inventory effectively; follow purchasing standards; ensure compliance Financial • Project and maintain acceptable Target commitments. • Use financial plans for spotting trends, measuring productivity and monitoring progress. • Control ongoing service and product margin analysis to ensure profitability. • Implement opportunities for managing operational costs and boosting the bottom line. • Implement procedures for accurate inventory control and monitoring. • Implement full Spa product and service purchasing standards and ensure compliance. • Administer staff and client scheduling for maximum revenue generation and profitability. Marketing • Implement Spa’s Marketing Strategy and ensure a consistent image is being portrayed. • Be proactive in developing publicity opportunities and effectively dealing with Guests. • Develop and maintain gracious and efficient front desk procedures. • Maintain and update all necessary internal and external signage. • Implement ongoing in-house promotions and activities to stimulate sales, staff & customers. • Guide by suggesting business decisions by staying on top of Spa industry trends. • Maintain a strong menu of services with both exceptional artistic and aesthetic value. • Consistently develop and grow retail sales through training, tools and monitoring. • Ensure the Spa is always staged for maximum buyer impact. Customer Service • Anticipate, identify and ensure customer needs are being met in the best possible way. • Monitor customer satisfaction with surveys, focus groups and comment cards. • Ensure and deliver credible, competitive, value-plus service to the customer. • Guide staff to become caring problem solvers, ethical, accommodating and fair. • Exhibit a professional attitude, diplomacy and an Ability to handle difficult situations. • Uphold gracious front desk procedures in the booking and handling of customers. • Maintain fresh, effective programs to consistently retain and grow customer base. • Develop and maintain compensation guidelines for customer complaint handling. Staffing & Human Resources • Develop Value Packed Proposals and maintain internal staff retention programs. • Implement ongoing skills training to ensure service standards are being upheld. • Monitor Job Descriptions and Staff Goals Planning • Create and maintain Staff Contracts, ensuring accuracy and GOVT. compliance. • Effectively administer and monitor Staff Scheduling procedures. • Demonstrate an exceptional level of professionalism for the staff to emulate. • Create a motivating environment of sincerity, warmth and DELIGHT for staff and guests Salary Package Spa Managers / Spa Managers are offered the following benefits 1. Salary package of Rs 25000 per month for Spa Manager & Rs 20000 for Spa Manager 2. For well experienced candidates’ salary will commensurate with experience 3. Free Accommodation for female candidates 4. Markets best incentive structure with an opportunity to earn more for deserving candidates.