Telesales Executive

• Key ResponsibilitiesSales & Lead ManagementMake outbound sales calls to potential and existing customers.
• Follow up on inquiries received through calls, WhatsApp, email, websites, and social media platforms.
• Generate qualified leads and convert them into business opportunities.
• Identify customer requirements and recommend suitable products or services.
• Achieve individual monthly and quarterly sales targets.
• Maintain a healthy sales pipeline and ensure timely closures.
• Upsell and cross-sell products whenever possible.
• Customer Relationship ManagementDevelop and maintain long-term relationships with customers.
• Understand customer needs and provide appropriate solutions.
• Address customer queries, objections, and complaints professionally.
• Ensure a positive customer experience throughout the sales process.
• Conduct regular follow-ups to improve customer retention and repeat business.
• Product KnowledgeMaintain a thorough understanding of the company's products, services, pricing, and policies.
• Stay updated on new product launches, promotions, and market trends.
• Effectively communicate product features, specifications, and benefits to customers.
• Sales OperationsMaintain accurate records of customer interactions in CRM or sales tracking systems.
• Update lead status, customer information, and sales reports regularly.
• Prepare daily, weekly, and monthly sales activity reports.
• Coordinate with internal teams for quotations, order processing, dispatch, and payment follow-ups.
• Communication & CoordinationCoordinate with the sales, marketing, and operations teams to ensure seamless customer service.
• Schedule meetings or appointments for field sales representatives whenever required.
• Collaborate with management to improve sales processes and customer acquisition strategies.
• Follow-Up ManagementConduct timely follow-ups on pending quotations and proposals.
• Follow up with customers regarding payments, order confirmations, and delivery schedules.
• Maintain a structured follow-up calendar to maximize conversions.
• Daily ResponsibilitiesMake 80–120 outbound calls per day (depending on business requirements).
• Respond to customer inquiries promptly.
• Follow up with existing and prospective customers.
• Update sales reports and CRM records.
• Share daily performance updates with the reporting manager.
• Track sales targets and conversion ratios.
• Coordinate internally for order execution.

Key Performance Indicators (KPIs)The performance of the Tele Sales Executive will be evaluated based on:

• Number of calls made per day.
• Number of qualified leads generated.
• Conversion rate.
• Revenue generated.
• Monthly sales target achievement.
• Customer retention rate.
• Follow-up effectiveness.
• Customer satisfaction levels.
• Order closure percentage.
• CRM data accuracy and reporting discipline.
• Required SkillsTechnical SkillsProficiency in MS Excel and Google Sheets.
• Basic knowledge of CRM software.
• Ability to prepare sales reports and maintain records.
• Familiarity with WhatsApp Business and email communication.
• Communication SkillsExcellent verbal and written communication skills.
• Strong interpersonal and persuasion skills.
• Professional telephone etiquette.
• Ability to communicate confidently with customers.
• Sales SkillsNegotiation and objection-handling abilities.
• Lead qualification and conversion skills.
• Customer relationship management.
• Closing techniques and upselling skills.
• Target-oriented mindset.
• QualificationsGraduate in any discipline (preferred).
• Minimum 1–3 years of experience in Tele Sales, Inside Sales, or Customer Relationship Management.
• Freshers with excellent communication skills may also apply.

Preferred AttributesThe ideal candidate should:

• Be highly motivated and self-driven.
• Possess strong listening skills.
• Be comfortable working under sales targets and deadlines.
• Have a positive and professional attitude.
• Demonstrate problem-solving abilities.
• Be disciplined in follow-ups and documentation.
• Exhibit a customer-first approach.
• Working ConditionsFull-time position.
• Six-day working week (as applicable).
• Office-based role.
• Performance-based incentives may be applicable.
• Compensation StructureFixed salary as per company standards.
• Attractive monthly and quarterly performance incentives.
• Additional rewards for exceptional target achievements (if applicable).

Career Growth OpportunitiesA successful Tele Sales Executive may progress to:

• Senior Tele Sales Executive
• Team Leader – Tele Sales
• Sales Executive
• Business Development Executive
• Sales Manager
• Key Account Manager

Expected OutcomesThe Tele Sales Executive is expected to:

• Consistently achieve sales targets.
• Maintain strong customer relationships.
• Improve lead conversion rates.
• Ensure timely customer follow-ups.
• Contribute significantly to the company's revenue growth.
• Represent the company professionally in all customer interactions.