Customer Support Executive

Job Summary:

We are looking for a dedicated and customer-focused Customer Support Executive to handle both inbound and outbound calls. The candidate will be responsible for assisting customers, resolving queries, and ensuring a smooth customer experience.

Key Responsibilities:

• Handle inbound calls from customers regarding orders, products, and services
• Make outbound calls for follow-ups, feedback collection, and issue resolution
• Provide accurate information about Kaaikani products
• Resolve customer complaints in a timely and professional manner
• Maintain proper records of customer interactions
• Coordinate with internal teams for quick issue resolution
• Ensure high levels of customer satisfaction