Senior Sales Executive

Job Description – Sr. Sales Executive

Job Code/ Req# KLMSE_002 Requisition Date _

Job Title Sr. Sales Executive Level, Grade _

No of Positions Location

Department Sales / Showroom Operations Work

Experience

2-5 years

Type of position: Growth / Replacement

Full-time. Part-time. Vendor Resource Trainee Other

Role Description

The Sr. Sales Executive ensures that every customer receives a world-class shopping experience,

focusing on long-term relationship building, brand representation, and consistent sales growth. This role

demands product expertise, professionalism, customer service excellence, and adherence to showroom

standards. The Sr. Sales Executive also guides junior staff and contributes to maintaining inventory,

records, and customer loyalty initiatives.

Key Responsibilities

1. Customer-Centric Approach

 Embrace the philosophy of “Customer is King” and deliver a world-class experience.

 Focus on customer retention and building long-term relationships.

2. Core Values

 Demonstrate transparency, honesty, respect, and friendliness in all interactions.

 Serve as a brand ambassador, reflecting company values at all times.

3. Product Knowledge & Storytelling

 Share the story behind each product to emotionally connect with customers.

 Stay updated on company policies and promises to ensure clarity with customers.

4. Professionalism

 Maintain a positive, professional demeanor, separating personal matters from work.

 Use proper tone of voice, body language, and eye contact when engaging customers.

5. Product Care & Management

 Audit products regularly and report defects immediately.

 Ensure products are cleaned and presented using proper tools.

6. Customer Interaction

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 Address customers respectfully by name with “Sir/Madam.”

 Be attentive and ready when it’s your turn to serve.

 Follow up with walk-out customers and track scheme payments.

7. Punctuality & Regularity

 Be punctual and reliable in attendance.

 Ensure customer-related reports are accurate and updated.

8. Customer Recognition

 Celebrate birthdays and special occasions of regular customers to foster loyalty.

9. Follow-Up & Record-Keeping

 Maintain detailed customer records to support effective follow-ups.

10. Order Handling

 Process and submit customer orders accurately to the order department.

 Track order status until delivery is completed.

11. Knowledge Sharing (Layaway Products)

 Educate customers on reserve counter (layaway) products, explaining benefits and process.

12. Stock Management

 Conduct regular, shift-wise stock counts to maintain accurate inventory.

13. Leave Management

 Submit leave requests in advance and update leave applications in the software.

Grooming Standards

Grooming Standards

1. Appearance

 Maintain a polished, professional look at all times.

2. Male Grooming

 Clean-shaven appearance (no beards).

3. Female Grooming

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 Complete makeup including eyeliner, mascara, eye-shadow, blusher, and lipstick.

4. Clothing

 Clothes must be neat, washed, ironed, and professional.

5. Fragrance

 Apply body deodorant or fragrance to maintain freshness.

6. Showroom Environment

 Maintain the decorum, ambiance, and professionalism of the showroom.

7. Mobile Usage

 Mobile phone usage strictly prohibited during work hours (except for official purposes).

Attributes of the Ideal Candidate

Key Attributes:

 Strong product knowledge and storytelling ability.

 Excellent interpersonal and sales skills.

 Ability to engage and retain high-value customers.

 Skilled in inventory management and showroom conduct.

Mindset & Culture Fit:

 Customer-first attitude with strong ethical values.

 Confident, respectful, and proactive in service.

 Collaborative, punctual, and detail-oriented.

Qualifications and Education Requirements

 Minimum: High school diploma or equivalent.

 Preferred: Degree in Business Administration, Marketing, or Retail Management.

Human Resources Representative of Kalamandir Jewellers Limited

<Name>

Phone: <______________>

Email: <_____________>

Alternatively candidate can drop email to the Company’s Career Email ID at __________________