Sales Coordinator

Job Description:-

We are looking for Sales Coordinator for our client place based Manesar, Haryana. An ideal The Inside-Sales Coordinator plays a pivotal role in supporting the sales team by managing quotation follow-ups, client communication, order processing, and collecting client feedback to ensure exceptional customer satisfaction. The ideal candidate is organized, proactive, and skilled in managing multiple accounts simultaneously.

Role & Responsibilities:-

• Prepare and send accurate quotations to prospective and existing clients in coordination with the sales team.
• Maintain a systematic tracker for all open quotations and follow up regularly via calls, emails, or WhatsApp.
• Coordinate with the technical/product team to ensure correct specifications and pricing in quotations.
• Update quote status in the CRM or sales register on a daily basis.
• Follow up on revised quotations and negotiate lead times or pricing as directed by the sales manager.
• Reach out to clients post-delivery or post-service to collect structured feedback.
• Maintain feedback records and escalate issues or complaints to the relevant departments promptly.
• Prepare monthly client satisfaction summaries for review.
• Identify recurring concerns and suggest improvements to the sales, service or operations team.
• Prepare weekly/monthly sales reports including quotation status, order conversion rate, and feedback summaries.
• Maintain records of all correspondence, quotations, purchase orders, and invoices.
• Assist in preparation of MIS reports for the management.
• Liaise between the field sales team, accounts, dispatch, and technical departments.
• Schedule client meetings, demos, or site visits as required by the sales team.
• Coordinate with accounts for payment follow-ups and invoice dispatch.

Preferred Candidate Profile:-

• Prior experience in industrial products, engineering goods, or B2B sales environment.
• Familiarity with CRM software.
• Ability to handle multiple tasks and work under deadlines.
• Basic understanding of industrial terminology and mathematics is an advantage.
• Should be B.Com / BBA / B.Sc. / Diploma in relevant field.
• Required 1-3 years in sales coordination, inside sales, or customer service (industrial/B2B preferred).
• Strong verbal and written communication in English and Hindi.
• Proficient in MS Excel, Word, and email; exposure to CRM tools is a plus.
• Self-motivated, organized, customer-first mindset