Assistant Unit Manager - Wireless Fulfillment Operations
Mphasis Ltd
Work from Office
Full Time
Min. 4 yearsJob Description
Cust SUPPORT ASST UNIT MGR
Job Title | Team Lead, Wireless Fulfillment |
How Operations, Global Asset Management, and Wireless Fulfillment Contribute to Client
As part of Operations and the Global Asset Management function, the Assistant Unit Manager helps deliver exceptional customer experiences around mobile device and service orders. This includes:
- Working and delivering around contracted Service Level Agreements (SLAs)
- Supporting Client Service Delivery teams
- Maintaining relationships with customers, mobile carriers and other vendors, and other Client teams
How You Contribute to Client
As an Assistant Unit Manager for Fulfillment your primary duties and responsibilities include the following. Other duties may be assigned.
- Act as the first escalation point of contact for all members of the team
- Train all team members
- Make recommendations to supervisor for load balancing across all team members
- Monitor status of customer orders and queue times
- Meet minimum daily goals and objectives
- Meet set SLAs for order entry using “swivel chair” approach
- Provide detail to supervisors and managers on team performance; make recommendations for improvement if available
- Resolve order issues and carrier issues pertaining to client orders
Qualifications, Education, & Special Skills
Qualifications include:
- Must be able to work flexible hours and have availability to work Monday through Friday between 7:00am and 7:00pm and occasional weekends
- 4+ years of applicable work history
- Proficient at data entry, email, and Microsoft Office suite
Education:
- High school diploma
Special Skills:
- Telecom or wireless experience a plus
- Understanding of carrier contracts or telecom devices a plus
- Order placement experience highly desired
- Training experience a plus
- Multi-language a plus
What is Expected of You at This Level
- Specialist on complex technical or business matters
- Champion significant projects, programs, and business initiatives using demonstrated creativity, organization, and ingenuity
- Free to determine work priorities based on general direction from managers
- Develop and maintain lasting internal and external customer relationships
Working conditions
- Hybrid – WFH and WFO
Job role
Job requirements
About company
Similar jobs you can apply for
Business DevelopmentBusiness Development Manager (BDM)
Shriram Life Insurance Company LimitedWork from OfficeFull TimeAny experience
Basic EnglishCASA Sales Officer
RBL Bank LtdWork from OfficeFull TimeMin. 6 monthsBasic English
Sales Manager
Greenlands Acre
Field JobFull TimeMin. 1 yearGood (Intermediate / Advanced) English
Relationship Manager
Sprs Solutions Private LimitedWork from OfficeFull TimeMin. 6 monthsGood (Intermediate / Advanced) EnglishBusiness Development Executive (BDE)
Jana Small Finance BankWork from OfficeFull TimeAny experienceBasic EnglishRelationship Manager
Sprs Solutions Private LimitedWork from OfficeFull TimeMin. 6 monthsGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 4 to 6 years are eligible to apply for this job. You can apply for more jobs in Mangalore to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mangalore at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Mangalore . Through apna, you can find jobs in 64 cities across India. Join NOW!