Team Leader - Operations

Job Tittle-Team Leader - Insurance Sales

Location -Mira Road,Thane,Maharashtra

Company-Milestone Digital Hub

Overview of the Company:

MSD India Pvt. Ltd. is a insurance company. We at MSD are passionate about positively impacting lives through easy, affordable Insurance. Using our advanced data and technology platform, unique underwriting practices and customized products, we endeavor to bring reliable formal funding to the doors of as many customers as possible. Our business is built on a strong foundation of people and technology who use data science and analytics to deliver world-class and affordable products and franchises for our customers. The core engine driving this balanced approach to our Business is the risk management led framework at its heart.

Key Responsibilities:

• Handling queries, requests & complaints on mail and other forms of official communication
• Managing Customer Retention of high-ticket size cases
• Handling escalation of high-ticket size customer
• Increasing customer satisfaction through proactive and actionable resolutions to questions, concerns or challenges.
• Ensuring management and resolution of all customer enquiries within agreed timescales
• Regular follow-up with branch ops and branch managers for closure
• Ensure timely reverts on Customer care email ID query & complaints.
• Analysis of statistics and compilation of Monthly/Quarterly reports/MIS Skill Set
• Handling a team size of 10-20 member (executive level) and managing daily MIS for the their KRAs.

Required Skills and Qualifications:

• Graduate and above
• Excellent Verbal & Written communication and analytical skills
• Ability to articulate and present to cross-functional teams, stakeholders, and executives Should have eye for detail and work under tight timelines
• Agility and patience to multitask
• Prior experience in handling customer queries on multiple support channels - telephone, chat, email and in - person
• Excellent customer service skills, including maintaining focus on customer issues Decision making and conflict management skills
• Computer literacy
• Microsoft Word skill set

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Life insurance
• Provident Fund

Work Location: In person