Epicenter Technology

US First And Third Party Collection Executive

Epicenter Technology
Mira-Bhayandar
₹18,000 - ₹35,000 monthly*

Fixed

₹18,000 - ₹33,000

Average Incentives*

₹2,000

Earning Potential

₹35,000

Work from OfficeWork from Office
Full TimeFull Time
Night ShiftNight Shift
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

2 applicants

2 applicants

Benefits include: Joining Bonus, PF, Health Insurance, 5 working days, One-way cab

Benefits include: Joining Bonus, PF, Health Insurance, 5 working days, One-way cab

Job Description

  • Job Responsibilities / Expectations Handle inbound US customer queries via phone calls professionally and efficiently 
  • Provide accurate information and solutions to customer inquiries 
  • Ensure customer satisfaction by delivering exceptional service on every interaction 
  • Maintain accurate records of all customer interactions and transactions 
  • Follow company protocols and procedures to ensure consistent service delivery 
  • Identify customer needs and provide appropriate solutions or escalate when necessary 
  • Meet individual and team performance metrics including call quality and customer satisfaction scores 
  • Handle customer complaints with empathy and work towards resolution 
  • Stay updated on product knowledge and company policies 
  • Collaborate with team members to improve overall customer experience 
  • Demonstrate excellent English vocal and written communication skills in all interactions 
  • Manage multiple systems and tools efficiently during customer conversations 
  • Maintain professionalism and composure in all customer interactions 
  •  
  • Job Responsibilities / Expectations Handle inbound and outbound collections calls with professionalism and empathy 
  • Meet revenue targets whilst adhering to quality parameters and compliance standards 
  • Analyze customer accounts and make sound decisions regarding repayment options 
  • Develop customized payment plans based on customer circumstances 
  • Negotiate debt payments effectively while maintaining positive customer relationships 
  • Maintain and update customer files accurately in the system 
  • Closely follow collections scripts to ensure client expectations are met 
  • Record all customer payments accurately and in a timely manner 
  • Notate all customer conversations and circumstances accurately for future reference 
  • Take ownership of customer issues until resolution is achieved 
  • Demonstrate problem-solving mindset when addressing payment challenges 
  • Collaborate with team members and contribute positively to group goals 
  • Ensure compliance with all regulatory requirements and company policies 
  • Handle difficult conversations with tact and professionalism 

Job role

Work location
Work locationBhayandar West, Mira Bhayandar, Maharashtra, India
Department
DepartmentBanking / Insurance / Financial Services
Role / Category
Role / CategoryDebt Collections / Recovery
Employment type
Employment typeFull Time
Shift
ShiftNight Shift

Job requirements

Experience
ExperienceAny experience
Education
Education12th Pass
Skills
SkillsCustomer service, Good Communication Skills, Collection-Debt Recovery
English level
English levelGood (Intermediate / Advanced) English
Age limit
Age limit18 - 40 years
Gender
GenderAny gender

About company

Name
NameEpicenter Technology
Address
AddressBhayandar West, Mira Bhayandar, Maharashtra, India
Job posted by Epicenter Technology

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You can expect a minimum salary of 18,000 INR and can go up to 35,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 29 May 2026. For more details, download apna app and find Night Shift jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!