How much salary can I expect as a BPO Analyst – Call/Chat/Email Audit Process in Eclerx Services in Mohali?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for BPO Analyst – Call/Chat/Email Audit Process in Eclerx Services in Mohali?

The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mohali to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mohali at apna.

Are there any charges or deposits required while applying for the role or while joining?

No work-related deposit needs to be made during your employment with the company.

How can I apply for this job?

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

What is the last date to apply?

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Mohali . Through apna, you can find jobs in 64 cities across India. Join NOW!

BPO Analyst – Call/Chat/Email Audit Process

Eclerx Services

BPO Analyst – Call/Chat/Email Audit Process

Eclerx Services

Mohali

Not disclosed

Work from Office

Full Time

Any experience

Job Description

Analyst

Description

Job Title: BPO Analyst – Call/Chat/Email Audit Process

Job Summary:

We are looking for a detail-oriented and analytical BPO Analyst for the Call/Chat/Email Audit Process. The role involves monitoring and evaluating customer interactions across multiple communication channels to ensure quality, compliance, and excellent customer service. The ideal candidate will provide actionable feedback and recommend process improvements to enhance service efficiency.

Key Responsibilities:

✅ Quality Audits & Compliance:

Monitor and assess call/chat/email interactions to ensure adherence to company policies, compliance standards, and quality guidelines.
Identify service gaps, communication errors, and training needs to improve overall customer experience.
Ensure agents follow data security, privacy policies, and regulatory guidelines in all customer interactions.

✅ Performance Evaluation:

Provide constructive feedback to agents and team leads to enhance service quality.
Identify trends and recurring issues in customer interactions and recommend improvement strategies.

✅ Process Optimization & Training Support:

Collaborate with team lead to suggest quality and coaching materials.
Develop and implement best practices for handling customer interactions across voice, chat, and email.
Work on process enhancements to improve efficiency, reduce errors, and enhance customer satisfaction.

Required Skills & Qualifications:

🎯 Education & Experience:

Bachelor's degree in any field.
Excellent verbal and written communication skills.
Strong problem-solving and analytical thinking abilities.
Ability to multitask, work in fast-paced environments, and adapt to evolving business needs.

🎯 Communication & Attention to Detail: