Technical Support Executive
TeleperformanceFixed
₹27,000 - ₹28,500
Average Incentives*
₹10,000
Earning Potential
₹38,500
Fixed
₹27,000 - ₹28,500
Average Incentives
₹10,000
Earning Potential
₹38,500
You can earn more incentive if you perform well
Work from Office
Full Time
Night Shift
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
6 applicants
Benefits include: Overtime Pay, PF, Health Insurance, 5 working days
Job Description
Profile - Technical Support + Upselling
Role Overview
Join our team in Mohali as a Technical Support Executive. We are looking for graduates capable of delivering high-quality support via chat while identifying opportunities to help International customers scale their solutions through proactive upselling.
Key Responsibilities
- Chat-Based Support: Resolve technical issues related to Domain and Web hosting services.
- Consultative Upselling: Identify customer needs and recommend appropriate upgrades (e.g., VPS, Dedicated servers) or security add-ons to improve performance.
- Problem Resolution: Diagnose and fix technical errors with clear, step-by-step guidance.
- Target Achievement: Meet KPIs for customer satisfaction (CSAT), response times, and monthly sales conversions.
Job Requirements
- Immediate joiner required.
- Qualification: Any Graduate with a strong interest in technology (Technical degrees preferred).
- Location Preference: Local Tricity candidates (Chandigarh, Mohali, Panchkula, Zirakpur) preferred.
- Communication: Exceptional written English skills and the ability to multitask across multiple chat windows.
- Technical Knowledge: Basic understanding of domains, servers, and internet protocols.
- Flexibility: Ability to work in rotational shifts (5-day work week) mostly evening/night shift with 2 rotational week-offs.
- Age limit - 18-35 years
Compensation & Benefits
- Salary: 33750 CTC per month + incentives
- Transport: Free CAB facilities available for Female candidates for shifts between 8:00 PM and 8:00 AM window.
- Excellent work exposure while international US based customers.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Chandigarh to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Chandigarh at apna.
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