Technical Support Executive

Technical Support Executive

Role Overview

Join our team in Mohali as a Technical Support Executive. We are looking for graduates capable of delivering high-quality support via chat while identifying opportunities to help International customers scale their solutions through proactive upselling.

Key Responsibilities

• Chat-Based Support: Resolve technical issues related to Domain and Web hosting services.
• Consultative Upselling: Identify customer needs and recommend appropriate upgrades (e.g., VPS, Dedicated servers) or security add-ons to improve performance.
• Problem Resolution: Diagnose and fix technical errors with clear, step-by-step guidance.
• Target Achievement: Meet KPIs for customer satisfaction (CSAT), response times, and monthly sales conversions.

Job Requirements

• Immediate joiner required.
• Qualification: Any Graduate with a strong interest in technology (Technical degrees preferred).
• Location Preference: Local Tricity candidates (Chandigarh, Mohali, Panchkula, Zirakpur) preferred.
• Communication: Exceptional written English skills and the ability to multitask across multiple chat windows.
• Technical Knowledge: Basic understanding of domains, servers, and internet protocols.
• Flexibility: Ability to work in rotational shifts (5-day work week) mostly evening/night shift with 2 rotational week-offs.
• Age limit - 18-35 years

Compensation & Benefits

• Salary: 33750 CTC per month.
• Transport: Free CAB facilities available for Female candidates for shifts between 9:00 PM and 6:00 AM.
• Work Location: Mohali.