Telecounsellor

Telecaller

A Telecaller is responsible for making outbound calls to potential or existing customers, generating leads, providing product/service information, and maintaining customer relationships. The role requires excellent communication skills, persuasion ability, and a customer-focused attitude.

Key Responsibilities

• Make outbound and inbound calls to customers and prospects.
• Explain products/services and answer customer questions clearly.
• Generate leads, follow up on inquiries, and convert them into appointments or sales.
• Maintain an updated database of customer information.
• Handle customer complaints professionally and escalate issues when needed.
• Meet daily/weekly call and lead-generation targets.
• Prepare and share call logs and reports with the team leader.

Required Skills

• Excellent verbal communication in English/Hindi (or local language).
• Good listening and persuasion skills.
• Ability to handle pressure and meet targets.
• Positive attitude, confidence, and patience.

Qualifications

• Minimum 12th pass; graduation preferred.

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Visa Counsellor

A Visa Counsellor guides students or clients through the visa application process for study, travel, or immigration. The role includes counselling, documentation, application filing, and ensuring smooth end-to-end processing.

Key Responsibilities

• Provide counselling to clients/students regarding visa processes, eligibility, and requirements.
• Assist in selecting appropriate country, program, or visa category based on client profile.
• Review and prepare visa-related documents accurately.
• Complete visa applications and submissions within deadlines.
• Maintain strong knowledge of immigration/visa rules and updates.
• Follow up with embassies, clients, and institutions as required.
• Maintain client records and ensure a high conversion rate.
• Handle inquiries and build strong relationships with clients and partners.

Required Skills

• Strong communication and interpersonal skills.
• Good understanding of visa/immigration processes.
• Attention to detail and strong documentation skills.
• Ability to manage multiple client profiles simultaneously.
• Problem-solving skills and professionalism.

Qualifications

• Graduation in any field; specialization in counselling or related fields is a plus.
• Experience in visa counselling, overseas education, or immigration consultancy preferred.