Chat Support Executive
Teamspace Financial Services Private LimitedFixed
₹18,000 - ₹26,000
Earning Potential
₹26,000
Fixed
₹18,000 - ₹26,000
Earning Potential
₹26,000
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Benefits include: PF, ESI (ESIC)
Job Description
*Job Title:* Fraud Prevention Executive (Non-Voice Process)
*Department* : Fraud Prevention Unit
*Process Type:* Non-Voice (Chat, Email & Backend)
*Job Overview:*
We are looking for a detail-oriented professional to join our Fraud Prevention Unit, handling regulatory, cyber, and fraud-related cases. The role involves resolving customer queries for Yes Bank clients through chat, email, and backend processes while ensuring compliance with regulatory and law enforcement requirements.
*Key Responsibilities:*
* Handle fraud-related cases including Regulatory Fraud, Cyber Fraud, and Police Coordination
* Respond to customer queries via chat, email, and internal systems (non-voice process)
* Investigate and resolve fraud alerts and suspicious activities
* Coordinate with internal teams and external authorities for case resolution
* Maintain accurate records and ensure compliance with banking regulations
* Prepare reports and analyze fraud trends using Excel
*Required Skills:*
* Strong knowledge of Advanced MS Excel (VLOOKUP, Pivot Tables, etc.)
* Good written and verbal communication skills
*CTC for Experienced: Hike on your last withdrawn*
*Shift Time for Males– 24/7 Rotational (Including Morning, Afternoon And Night shift)*
**Shift Time for Females- 9:30 am to 6:30 pm (Only morning shifts)*
*Weekoffs- 1 Rotational off*
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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