Customer Care Executive
Pine Labs Private LimitedFixed
₹25,000 - ₹28,000
Earning Potential
₹28,000
Fixed
₹25,000 - ₹28,000
Earning Potential
₹28,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Benefits include: PF
Job Description
Job Title: Merchant Support Executive (Inbound Process)
Department: Merchant Support
Company Mosambee
Job Summary:
The Merchant Support Executive will be the first point of contact for merchants using
Benow’s platform. This role involves resolving queries, providing support for digital
payment services, and ensuring a smooth experience for our merchant partners via
inbound calls, emails, or chat.
Key Responsibilities:
* Handle inbound calls and messages from merchants regarding transaction
issues, onboarding, platform usage, or payment reconciliation.
* Deliver prompt, accurate, and courteous support.
* Maintain up-to-date knowledge of Benow’s products and services.
* Log all interactions in the CRM system accurately.
* Escalate unresolved issues to the appropriate departments while ensuring
timely follow-up.
* Meet and exceed individual performance metrics including call quality,
resolution time, and CSAT (Customer Satisfaction) scores.
Requirements:
* Graduate or equivalent degree.
* 1–2 years of experience in a voice-based customer support or helpdesk role
(fintech preferred).
* Strong verbal communication skills in English and Hindi (additional regional
languages a plus).
* Basic technical understanding of UPI, digital payments, and mobile apps.
* Patience, empathy, and problem-solving mindset.
* Willingness to work in rotational shifts including weekends.
*
LANGUAGE- MALYALAM/ TAMIL
Location - SAKINAKA
HR - Mosambee
7028890526
Job role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / Telesales
Telesales Executive
EtechbazaarWork from OfficeFull TimeAny experienceBasic EnglishCustomer Service Executive
Conviction Hr Private LimitedWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishSales Executive
Atria Convergence Technologies
Field JobFull TimeAny experienceBasic EnglishTelecalling Executive
Shivpoojan Insurance AgencyWork from OfficeFull TimeMin. 1 yearBasic English
BPO Telecaller
Alpha BelieverWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) English
Telesales Executive
Black Cats Hr Consulting Private LimitedWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 25,000 INR and can go up to 28,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 28 Jul 2026. For more details, download apna app and find Full Time jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!