Customer Care Executive

Job Title: Customer Care ExecutiveLocation: Goregaon

Timings: 6 days a week (Monday–Saturday), 11:00 AM – 8:00 PM

About the role we are seeking a Customer Care Executive to be the first point of contact for our customers.

The ideal candidate will be responsible for handling customer queries on WhatsApp and calls, assisting walk-in customers at our warehouse, and managing return/exchange processes smoothly. This role requires excellent communication skills, patience, and the ability to multitask in a customer-facing environment.

Key Responsibilities

• Customer Communication
• Respond promptly to customer queries on WhatsApp chats and calls.
• Provide accurate product and order information.
• Follow up with customers to ensure satisfaction and resolve issues.
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• In-Person Assistance
• Attend to customers visiting the warehouse for shopping.
• Guide them through product options and assist in purchase decisions.

• Return & Exchange Management
• Process customer return and exchange requests (online & offline).
• Maintain proper records of all returns/exchanges.
• Coordinate with the dispatch team to ensure timely resolution.

• Record Keeping & Coordination
• Update customer details and order issues in shared trackers/Excel.
• Share daily reports with management for review.

Skills & Qualifications Required

• Strong verbal and written communication skills in English & Hindi.
• Friendly, patient, and customer-focused attitude.
• Ability to multitask across WhatsApp chats, calls, and in-person interactions.
• Basic knowledge of MS Excel/Google Sheets.
• Prior experience in customer service, retail, or e-commerce preferred.
• Perks & BenefitsOpportunity to work with a growing kidswear brand.
• Exposure to both online and offline customer interaction.
• Positive work environment with learning and growth opportunities.