Customer Service Advisor

Join a leading international banking process and be part of a high-performing customer service team that supports one of the top U.S. financial institutions. This is an excellent opportunity for experienced professionals looking to grow in a fast-paced, global environment.

Role Overview:

As part of the U.S. Banking Voice Process, you will handle inbound and outbound calls from U.S. customers, addressing queries related to banking transactions, account information, and service issues. You’ll be expected to maintain service accuracy, comply with process guidelines, and deliver exceptional communication standards at all times.

Key Responsibilities:

• Manage voice-based customer interactions for U.S. clients.
• Handle queries related to banking products, transactions, and account issues.
• Ensure adherence to compliance and quality standards.
• Accurately document call details and customer feedback.
• Collaborate with internal teams to resolve complex issues efficiently.
• Maintain a positive and professional tone during all interactions.

Eligibility Criteria:

• Education: HSC/ Graduate (Any Stream).
• Experience: Minimum 1 year of experience in a voice process (banking or international preferred).

Skills Required:

• Excellent verbal communication in English.
• Good comprehension and problem-solving ability.
• Strong customer-handling and interpersonal skills.

Compensation & Benefits:

Freshers: ₹17,000 to ₹23,000 per month

(Based on interview performance)

Experienced Candidates: ₹20,000 to ₹35,000 per month

(Based on experience and last drawn salary)

Shift & Work Details:

• Shift: US Rotational Shifts
• Working Days: 5 Days a Week (2 Rotational Offs)
• Work Type: Work from Office
• Location: Malad / Thane

Interview Process:

Assessment → HR Interview → VNA Assessment → Operations Round

Why Join Us?

• Work with a globally recognized banking brand.
• Performance-based incentives.
• Excellent workplace culture and supportive team environment.

Contact: Yogita - 9167080474

Immediate Joiners Preferred