Customer Support Executive

Job Description: Customer Support Executive (Banking Back-Office)

Location: Malad, Mumbai, Maharashtra

Salary: ₹3.60 Lakhs Per Annum (LPA)

Process: Banking Back-Office

Joining: Immediate Joiners Preferred

Role Objective:

We are looking for detail-oriented professionals to manage back-end banking operations and customer queries. This role is critical in ensuring seamless financial transactions and maintaining high standards of service for our banking partners.

Key Responsibilities:

• Process Management: Handle back-office banking tasks including data entry, KYC verification, and transaction processing.
• Query Resolution: Address and resolve customer concerns via email or chat related to banking products and services.
• Compliance: Strictly adhere to banking regulations, data privacy policies, and internal SOPs.
• Documentation: Maintain accurate records of customer interactions and update the database in real-time.
• Efficiency: Meet daily productivity targets while maintaining 100% accuracy in financial data handling.

Candidate Requirements:

• Education: Mandatory Graduate (Any stream). Candidates with results awaited or backlogs will not be considered.
• Experience: 0–2 years of experience in BPO or Banking operations (Freshers are welcome).
• Communication: Fluent in English (Verbal & Written).
• Technical Skills: Basic knowledge of MS Office (Excel) and quick typing speed.
• Availability: Must be comfortable with Rotational Shifts and Rotational Week Offs (24/7 environment).

Benefits & Facilities:

• Salary: Competitive CTC of ₹3.60 LPA.
• Transport: Cab Facilities provided within the designated Hiring Zone.
• Growth: Opportunity to work with a leading financial process and clear career progression within the banking sector.

Contact Information

Interested candidates can reach out to:

• Contact Person: Manik Vashist
• Contact Number: 7986545758
• Manik.Vashist@teleperformancedibs.com