Customer Support Executive Fraud & Disputes

📄 Job Description LBG Fraud & Disputes (Chat Process)

Job Title: Customer Support Executive Fraud & Disputes Company: Lloyds Banking Group Location: TIPCO Plaza Shift: 24/7 Rotational Shifts Work Mode: Chat Process

🔹 Role Overview

We are looking for a detail-oriented Customer Support Executive to handle fraud and dispute-related queries for debit and credit cards via chat support. The role involves assisting customers with unauthorized transactions and ensuring quick resolution.

🔹 Key Responsibilities

Handle customer queries related to card fraud and transaction disputes via chat

Investigate suspicious or unauthorized transactions

Raise and track dispute cases as per process guidelines

Provide accurate and timely resolutions to customers

Ensure compliance with banking policies and security protocols

Maintain high quality standards in communication and documentation

🔹 Eligibility Criteria

Graduate in any discipline

Minimum 1 year of experience in customer service

CIBIL Score: 670+ (mandatory)

Strong written communication skills

🔹 Skills Required

Good analytical and problem-solving skills

Attention to detail

Ability to handle sensitive situations calmly

Typing speed: 30 WPM with 90% accuracy

🔹 Compensation

CTC: ₹4.02 LPA

Net Salary: ₹28,000/month