Debt Recovery Agent

We are looking for a motivated and persuasive Debt Recovery Agent to handle outbound and inbound calls for loan/credit recovery. The role involves following up with customers, explaining repayment options, and ensuring timely collection while maintaining professionalism and empathy.

• Key Responsibilities: Make outbound calls to customers for pending loan/credit card/EMI recoveries.
• Remind and counsel customers regarding due payments.
• Negotiate and explain repayment plans/options as per company policies.
• Maintain accurate records of customer interactions and payments.
• Escalate unresolved cases to the senior team when required.
• Achieve monthly collection and recovery targets.

Benefits:

• Fixed salary + attractive incentives on recovery.
• Training and support provided.
• Career growth opportunities within the organization.