Field Collection Executive

About the Role

We are looking for a motivated and customer-focused Collection Executive to manage customer payment collections, follow up on outstanding dues, and ensure timely recovery while maintaining excellent customer relationships.

• Key Responsibilities
• Contact customers through outbound calls to collect overdue payments.
• Follow up on pending EMIs, membership dues, and outstanding balances.
• Negotiate payment plans while maintaining positive customer relationships.
• Resolve customer payment-related queries professionally.
• Update collection status and customer interactions in the CRM system.
• Achieve monthly collection and recovery targets.
• Coordinate with internal teams for payment reconciliation and issue resolution.
• Ensure compliance with company policies and collection guidelines.

• Required Skills
• Strong communication and negotiation skills.
• Good convincing and objection-handling abilities.
• Experience in collections, recovery, customer service, or outbound calling.
• Basic knowledge of MS Excel and CRM tools.
• Ability to work under targets and deadlines.
• Positive attitude with excellent interpersonal skills.

• Eligibility
• 12th in any discipline (preferred).
• Minimum 1 year of experience in Collections, Recovery or Banking/Financial Services.
• Candidates with strong outbound calling experience are encouraged to apply.

• Preferred Industry
• Banking
• NBFC
• Credit Cards
• Loan Collections
• Insurance
• Hospitality
• Telecom
• BPO Collections