Front Desk Associate

Job ResponsibilitiesFront Desk Operations

• Welcome guests with a warm, friendly attitude and ensure smooth check-in/check-out.
• Manage bookings across online travel portals (Booking.com, Hostelworld, Agoda, Airbnb, etc.).
• Handle walk-in inquiries, room allocation, payments, and billing.

Guest Experience

• Assist guests with local information, directions, transport, events, and recommendations.
• Maintain hostel culture by encouraging a positive, respectful, community-oriented environment.
• Address guest queries, requests, or complaints promptly and professionally.

Coordination & Administration

• Update occupancy charts, guest records, cash/UPI payments, and daily reports.
• Coordinate with housekeeping for room readiness and cleanliness.
• Maintain reception area, common spaces, and ensure hostel rules are followed.

Safety & Compliance

• Monitor entry/exit, ensure only verified guests enter dorms.
• Follow fire, safety, and property security guidelines.
• Skills RequiredExcellent communication skills (English & Hindi).
• Basic computer knowledge + comfort with OTA channels.
• Customer service mindset with a friendly, approachable personality.
• Ability to multitask and handle pressure during rush hours.
• Problem-solving attitude with attention to detail.
• Work ScheduleRotational shifts (Morning / Evening / Night).
• 6 days working.