Key Account Manager

Technical Key Account Manager

B2B Accounts | Site Recommendations | Order Coordination

Company: Acc-Red

Department: Sales, Projects & Client Success

Location: Dahisar East, Mumbai

Work Mode: Office + Client/Site Visits as required

Employment Type: Full-time

Working Days: Monday to Saturday

Timings: 10:00 AM to 6:00 PM

Salary: ₹20,000 to ₹25,000 per month

Incentives: Performance-based incentives

Joining: Immediate preferred Reporting To: Founders / Management

About Acc-Red

Acc-Red is a fast-growing accessibility solutions company working to make banks, clinics, hospitals, offices, schools, societies, and public spaces more accessible for people with mobility challenges. We design, recommend, supply, and install practical accessibility products such as wheelchair ramps and mobility solutions for both institutional and individual customers. Role Overview We are looking for a Technical Key Account Manager who will manage Acc-Red’s institutional and B2B clients from lead follow-up to site recommendation, order closure, delivery coordination, and post-delivery confirmation. This is a mixed role involving sales follow-up, basic technical recommendation, client coordination, site visits, demos, and internal team coordination. This is not a door-to-door field sales role. Field visits will be done only for assigned clients, scheduled demos, site checks, branch clusters, or project requirements.

Key Responsibilities

● Manage and follow up with existing and new institutional B2B clients.

● Coordinate with bank managers, branch managers, facility managers, IFMs, clinics, hospitals, corporates, and other institutional clients.

● Follow up with clients to collect branch/site details for accessibility product requirements.

● Request site photos, videos, and basic details from clients to understand product feasibility.

● Prepare and share product recommendation reports based on client-provided site information.

● Visit client sites or branch clusters when required to understand requirements and recommend suitable products.

● Conduct product demos for clients when required.

● Take basic site measurements and assess feasibility for ramp/accessibility products.

● Recommend suitable Acc-Red products based on site conditions and client requirements.

● Follow up with clients for quotation approval and purchase order creation.

● Coordinate with the accounts team once the PO is received.

● Coordinate with logistics/internal teams to ensure timely product delivery.

● Follow up with clients for post-delivery pictures, confirmation, and feedback.

● Maintain regular updates in CRM, Excel, or Google Sheets.

● Share daily reports with management on follow-ups, site recommendations, POs, delivery status, and pending actions.

● Work directly with the founders to improve client coordination, order conversion, and institutional account growth. 

Required Qualifications

● Graduate preferred.

● Engineering background preferred, especially Mechanical Engineering, but not mandatory.

● Freshers may apply.

● Prior experience in sales, client coordination, technical sales, project coordination, customer support, or operations will be an added advantage. ● Good written and spoken English and Hindi are required. Required Skills

● Strong communication skills.

● Good follow-up discipline.

● Ability to speak professionally with B2B clients.

● Comfort with basic technical understanding and product recommendations.

● Ability to understand site requirements through photos, videos, and client inputs.

● Comfortable with client visits and product demos.

● Basic negotiation and sales coordination ability.

● Good coordination skills with internal teams.

● Daily reporting discipline.

● Punctuality and ownership.

● Comfortable using Excel, Google