Lead Technical And Support Engineer

Lead Technical and Support Engineer

We are looking for a proactive and technically skilled professional to oversee and manage technical operations across multiple educational locations(open to travel). The candidate will be responsible for troubleshooting technical issues, supervising engineers, and ensuring smooth functioning of all installed systems including E-Libraries, Interactive Panels, and 3D Language Labs.

Key Responsibilities

• Troubleshoot and resolve technical issues related to hardware, software, networking, and installed educational systems.
• Visit multiple school locations regularly to ensure all systems and equipment are functioning properly.
• Supervise and lead the engineering team across locations.
• Cross-check and monitor the work completed by engineers to maintain service quality standards.
• Ensure proper installation, maintenance, and performance of:
• E-Library systems
• Interactive Panels
• 3D Language Labs
• Coordinate with school authorities and internal teams for issue resolution and project execution.
• Maintain technical reports, service records, and site visit documentation.
• Provide technical guidance and operational support whenever required.
• Ensure timely preventive maintenance and system upgrades.

Required Qualifications

• BCA / B.Tech or equivalent qualification in IT, Computer Science, Electronics, or related field.
• Strong troubleshooting and technical support skills.
• Experience in handling IT infrastructure and educational technology systems preferred.
• Leadership ability to manage and monitor field engineers.
• Good communication and coordination skills.

Requirements

• Open to frequent travel and site visits.
• Ability to work independently and manage multiple locations.
• Strong problem-solving and team management capabilities.

Preferred Skills

• Knowledge of networking, system configuration, and hardware support.
• Experience with smart classroom technologies or educational IT solutions.
• Ability to handle urgent technical escalations efficiently.