MIS Executive

Job Title: MIS Executive / MIS Analyst

Location: VKG, Andheri, Mumbai

Experience: 4–5 Years

Industry Preference: Hardcore BPO / Contact Center Background

Job SummaryWe are looking for an experienced MIS Executive/Analyst with 4–5 years of relevant experience, preferably from a hardcore BPO environment. The candidate will be responsible for managing, analyzing, and presenting operational data, generating business reports, tracking key performance metrics, and supporting management with actionable insights to drive business decisions.

• Key ResponsibilitiesPrepare and maintain daily, weekly, and monthly MIS reports for operations and management.
• Analyze large datasets and provide meaningful insights on operational performance.
• Develop and automate reports, dashboards, and trackers to improve reporting efficiency.
• Monitor key performance indicators (KPIs), productivity, attendance, SLA adherence, and other operational metrics.
• Generate ad-hoc reports as required by stakeholders.
• Ensure data accuracy, integrity, and timely reporting.
• Coordinate with Operations, HR, Workforce Management, and Leadership teams for data requirements.
• Identify process improvement opportunities and recommend reporting enhancements.
• Maintain databases and reporting systems for smooth information flow.
• Required SkillsStrong proficiency in Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, HLOOKUP, Index Match, Macros, Power Query).
• Hands-on experience in MIS Reporting and Data Analysis.
• Good knowledge of Power BI/Tableau and dashboard creation.
• Experience working with large volumes of operational data in a BPO environment.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Good communication and stakeholder management skills.
• Educational QualificationGraduate in any discipline.
• Certification in MIS, Data Analytics, Power BI, or related tools will be an added advantage.
• Preferred Candidate Profile4–5 years of MIS experience in a BPO/Contact Center environment.
• Exposure to operations reporting, workforce reporting, and performance analytics.
• Ability to work in a fast-paced environment and manage multiple reporting requirements.
• Immediate joiners or candidates with a short notice period will be preferred.

Location: VKG, Andheri, Mumbai

Experience: 4–5 Years

Employment Type: Full-Time

Industry: BPO / Business Process Services / Contact Center Operations.