Operations Associate

We are seeking a detail-oriented and organized Ordering Team Process Coordinator to oversee and optimize our ordering processes. This role involves managing the end-to-end ordering workflow, ensuring efficient order processing, and collaborating with various departments to meet company goals and customer satisfaction.

Customer Service:

Handle outbound customer calls professionally

Take customer orders accurately over the phone

Assist customers with product/service inquiries

Confirm order details such as quantity, pricing, and delivery

Update customer and order information in the system

Resolve basic customer complaints and escalate issues when needed

Follow up with customers on order status and delivery

Order Processing:

Oversee the order entry process, ensuring timely and accurate processing of customer orders.

Qualifications:

- Bachelor’s degree 

- Proven experience in order management, process improvement, or a related role.

- Strong understanding of order processing systems and software.

- Excellent organizational and multitasking skills.