Restaurant Captain

Job Title: Restaurant Captain

Department: Operations

Job Summary:The Restaurant Captain is responsible for supervising the floor operations during service hours, ensuring exceptional guest experience, and leading the service team to deliver efficient and high-quality service. The role acts as a bridge between the management and service staff to ensure smooth day-to-day operations.

• Key Responsibilities:
• 1. Guest Service & Experience
• Ensure prompt, courteous, and efficient service to all guests.
• Handle guest queries, complaints, and feedback professionally.
• Maintain high standards of hospitality and brand service guidelines.
• Assist in table allocation and managing reservations/waitlists.

• 2. Team Supervision
• Supervise stewards and service staff during shifts.
• Conduct pre-shift briefings and allocate duties.
• Monitor grooming, hygiene, and discipline of team members.
• Provide on-the-job training and coaching to new staff.

• 3. Operational Management
• Ensure smooth coordination between kitchen and service teams.
• Monitor table turnover and service timing.
• Oversee billing accuracy and closing procedures.
• Ensure compliance with SOPs and safety standards.

• 4. Sales & Upselling
• Drive upselling of food, beverages, and promotions.
• Ensure team achieves daily sales targets and KPIs.
• Recommend specials and signature dishes to guests.

• 5. Compliance & Hygiene
• Ensure cleanliness and presentation of the restaurant floor.
• Follow food safety and health regulations.
• Maintain service equipment and report any issues.

• Key Skills & Competencies:
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Customer-focused mindset
• Problem-solving ability
• Knowledge of POS systems and billing
• Good understanding of F&B operations

• Qualifications & Experience:
• Minimum education: Graduate / Hotel Management preferred
• 2–4 years of experience in restaurant service, with at least 1 year in a supervisory role
• Experience in casual dining / premium dining preferred