Restaurant Captain
Impresario Entertainment & HospitalityFixed
₹16,000 - ₹18,000
Average Incentives*
₹22,000
Earning Potential
₹40,000
Fixed
₹16,000 - ₹18,000
Average Incentives
₹22,000
Earning Potential
₹40,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
Urgently hiring
32 applicants
Benefits include: PF, ESI (ESIC), Food/Meals
Job Description
- Key ResponsibilitiesGuest Service ExcellenceEnsure all guests receive prompt, courteous, and professional service.
- Handle guest inquiries, requests, and complaints effectively.
- Maintain high standards of hospitality and guest satisfaction.
- Build positive relationships with repeat guests.
- Team SupervisionLead and supervise stewards, waiters, and service associates during shifts.
- Allocate sections and duties to team members.
- Monitor grooming, attendance, and discipline of service staff.
- Conduct pre-shift briefings and communicate daily targets and promotions.
- Restaurant OperationsEnsure smooth day-to-day restaurant operations.
- Monitor table turnover and seating arrangements.
- Coordinate with kitchen and bar teams for seamless service delivery.
- Ensure adherence to SOPs and brand service standards.
- Monitor restaurant cleanliness and ambiance throughout operating hours.
- Sales & Revenue GenerationPromote menu specials and upsell food and beverage items.
- Drive average guest spend through suggestive selling techniques.
- Support the achievement of outlet sales targets.
- Training & DevelopmentTrain new employees on service standards and operational procedures.
- Conduct on-the-job coaching to improve team performance.
- Assist management in identifying training needs.
- Inventory & ComplianceMonitor operating supplies and service equipment.
- Report breakages and maintenance issues.
- Ensure compliance with food safety, hygiene, and health regulations.
- Follow company policies and statutory requirements.
- Required SkillsStrong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Guest-focused approach.
- Problem-solving and conflict-resolution skills.
- Ability to work under pressure in a fast-paced environment.
- Knowledge of POS systems and restaurant operations.
- Strong organizational and multitasking abilities.
- Key Performance Indicators (KPIs)Guest Satisfaction Scores
- Service Quality Audits
- Team Productivity
- Upselling Revenue
- Table Turnover Efficiency
- Attendance & Discipline Compliance
- Training Completion Rates
- Compensation & BenefitsCompetitive Salary
- Incentive Programs (as applicable)
- Duty Meals
- Career Growth Opportunities
- Learning & Development Programs
- Employee Benefits as per Company Policy
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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