Restaurant General Manager

Job DetailsPosition Title: Guest Delight Manager

Reports To: District Manager

Department: Operations

Division: Restaurant Operations

Job Code: —

Prepared / Revised On: —

2. Job PurposeTo plan and carry out restaurant operations and ensure smooth functioning of the restaurant, with a strong focus on sales upgradation by maintaining high operational standards in line with agreed business plans.

3. Job DimensionsNumber of Staff Supervised:

• Total: 30 Team Members + Shift Managers

Financial Data:

• Operating Budget / Revenues: As per assigned targets
• 4. Key AccountabilitiesProduction Planning & WarehousingOversee procurement activities to improve operational efficiency, quality standards, and cost savings
• Manage restaurant operations with optimum inventory levels without affecting production and distribution
• Ensure zero stock-out situations

Performance Indicators:

• Zero stock-out situations
• Feedback from operations team
• Yield reports
• Internal & external audits
• Commissary scorecard
• Inventory holding levels
• Supply Chain ManagementMaintain and manage supply chain networks to ensure timely distribution of materials
• Monitor stock availability and arrange on-time deliveries
• Coordinate logistics operations with internal teams and external agencies for cost-effective transportation

Performance Indicators:

• No stock-out
• Quarterly feedback from operations team
• Budget control vs actuals
• Internal & external audits
• Quality AssuranceEnsure all quality parameters are strictly followed during operations

Performance Indicators:

• Internal and external customer satisfaction
• Commissary scorecard
• Compliance with all internal audit requirements
• Operations & ManagementIdentify operational bottlenecks and resolve equipment issues using troubleshooting tools
• Plan and coordinate logistics requirements for the region and commissaries
• Ensure optimum utilization of manpower and machinery
• Enforce Good Manufacturing Practices (GMP) and adhere to quality standards laid down by Domino’s Pizza International Limited

Performance Indicators:

• Internal & external audits
• Business partner feedback
• KRA achievement and tracking

5. Job ContextManage store costs through flawless execution of operations, deliver excellent customer service standards, and drive sales by effectively implementing market strategies and promotional schemes.

6. Communication & Working RelationshipsInternal:

• Restaurant support departments (including commissary)
• Middle-level management

External:

• Business partners
• Utility vendors
• 7. Qualifications, Experience & SkillsQualification: Hotel Management or Food Technology
• Experience: 5–6 years in retail/services industry, with 1–2 years exposure to supply chain operations

• Location - Central and South Bombay
• Contact Number - 9220264109