Retail Sales Executive

We are looking for an enthusiastic and customer-focused Sales Executive to join our pet store team. In this role, you will be the face of our store — welcoming customers, showcasing our products, and helping pet owners find exactly what their animals need. You will work across both in-store and telephone interactions to deliver an outstanding shopping experience every time.

Key responsibilities

Product display management

Set up, maintain, and refresh in-store displays to ensure products are presented attractively and are easy for customers to browse.

In-store and telephone sales

Greet and assist walk-in customers and handle incoming telephone enquiries with professionalism, warmth, and product knowledge.

Cross-selling and upselling

Proactively recommend complementary and premium products and services to enhance the customer's purchase and increase basket value.

Continuous product learning

Stay up to date with our full range of products, pet food, accessories, and services — adapting quickly as our inventory and offerings evolve.

Customer experience

Build rapport with customers, address queries and concerns promptly, and follow up to ensure satisfaction — fostering loyalty and repeat visits.

Requirements

Strong verbal communication skills in person and over the phone

Computer literacy — ability to use POS systems, inventory tools, and basic office software

Willingness to learn about pet care and our product range

Reliable, punctual, and able to work full-time morning to evening shifts

Positive attitude & adaptability