Sales Co-ordinator

Key Roles & Responsibilities

Lead Handling & Guest Communication

• Handle all incoming leads from META platforms (Facebook & Instagram) and company website.
• Conduct the first introduction call with guests.
• Understand guest requirements and gather complete booking details:
• Check-in date
• Check-out date
• Number of guests (PAX)
• Preferred location
• Budget
• Occasion/purpose of stay
• Maintain professional and polite communication with all guests.

Lead Qualification & Follow-Up

• Qualify leads based on guest requirements and villa availability.
• Perform regular follow-ups as per the company follow-up process.
• Maintain proper follow-up records and update lead status daily.
• Ensure timely response to all inquiries and missed leads.

Sales Coordination

• Coordinate with the Assistant Sales Manager for:
• Villa availability
• Pricing
• Quotations
• Offers and negotiations
• Share accurate guest requirements with the sales team for faster closure.

Booking Coordination

• Once booking is confirmed:
• Share booking details with the internal team group.
• Ensure all required guest details are properly communicated.
• Coordinate with operations and reservation teams for smooth guest check-in.

CRM & Data Management

• Maintain lead database and inquiry records.
• Update CRM/sales sheets regularly.
• Track conversion status, follow-up schedules, and booking confirmations.

Daily Duties

• Calling fresh META and website leads.
• Responding to WhatsApp, calls, and inquiry forms.
• Scheduling and conducting follow-up calls.
• Coordinating quotations with Assistant Sales Manager.
• Updating lead tracker and booking status.
• Sharing confirmed bookings with internal teams.
• Maintaining response time and conversion targets.