Senior Store Manager

Job Summary:

We are seeking a highly organized, energetic, and customer-oriented Store Manager to oversee the day-to-day operations of our automotive lighting retrofit workshop. The ideal candidate will manage the sales team, handle customer walk-ins, coordinate installations with the technical team, and ensure smooth retail operations while driving business performance

Key Responsibilities:

• Customer Experience & Store Operations
• Greet, attend, and assist walk-in customers with professionalism.
• Explain product offerings and the retrofit process in a customer-friendly manner.
• Ensure the store maintains a clean, organized, and welcoming environment.
• Handle escalations and ensure high customer satisfaction and repeat business.
• Sales Leadership & Team Management
• Set daily/weekly/monthly sales targets for the sales representatives.
• Track performance and provide guidance and support to help team members meet their goals.
• Train new sales staff on products, sales processes, and customer service standards.
• Monitor upselling and cross-selling efforts to maximize revenue per customer.
• Technical Coordination & Installation Management
• Schedule and manage retrofit installations as per customer appointments.
• Coordinate timelines and handovers with the technical team to ensure on-time delivery.
• Monitor quality of work and ensure proper post-installation walkthrough with the customer.
• Inventory & Retail Management
• Oversee stock levels of headlights, projectors, fog lamps, accessories, and packaging materials.
• Place timely orders to replenish inventory and avoid stock-outs.
• Ensure proper display of products and marketing materials inside the workshop.
• Reporting & Administration
• Maintain daily sales and customer service reports.
• Monitor cash, billing, and digital payments to ensure accuracy.
• Submit weekly reports on team performance, targets, and operational bottlenecks.
• Requirements:
• Minimum 3–5 years of experience in retail management, preferably in the automotive or electronics sector.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Problem-solving mind-set with the ability to handle pressure and multitask.
• Understanding of automotive lighting products and retrofit processes (training can be provided).
• Proficiency in using billing software, Excel, and CRM tools.
• Preferred Skills:
• Experience working in a premium or technical retail environment.
• Passion for automobiles and aftermarket products.
• Fluency in English, Hindi, and local language (if applicable).
• Compensation & Benefits:
• Competitive monthly salary based on experience
• Monthly performance bonuses
• Sales team incentive overrides
• No cold Calling
• Opportunity to grow into multi-location or regional management roles