Customer Relationship Executive

Job Description - Customer Relationship Executive (CRE)

Company Name: JPrime Buildcon LLP

Industry: Real Estate

Reporting To: Management / Director

Location: Navi Mumbai

Role OverviewThe Customer Relationship Executive (CRE) will be responsible for managing end-to-end customer interactions post-sales, ensuring a seamless and positive customer experience. The role involves handling queries, coordinating with internal departments, and maintaining long-term relationships with clients.

Key Responsibilities·      Act as the primary point of contact for customers after booking.

·      Address customer queries, concerns, and complaints promptly and professionally.

·      Provide accurate information regarding project status, timelines, and processes.

·      Coordinate with Sales, Legal, Finance, and Construction teams.

·      Assist customers with documentation, agreements, and payment processes.

·      Track customer payment schedules and ensure timely collections.

·      Maintain accurate customer records and documentation.

·      Update and manage customer data in CRM systems.

·      Handle escalations and ensure timely complaint resolution.

·      Coordinate possession schedules and assist in handover processes.

Key Skills Required·      Excellent communication and interpersonal skills

·      Strong problem-solving abilities

·      Knowledge of CRM systems

·      Customer-centric approach

·      Good coordination and multitasking skills

Qualification & ExperienceGraduate in any discipline (MBA preferred)

1–4 years of experience in Customer Relationship / CRM (Real Estate preferred)

Performance Indicators (KPIs)·      Customer satisfaction score

·      Query resolution turnaround time

·      Collection efficiency

·      Complaint resolution rate

·      Data accuracy in CRM

Contact DetailsHR : Niharika V

Contact: 7021088012

Email: niharika.v@jprimebuildconllp.com

Interview Time: 02:00 PM to 05:00 PM

Interview Address: JPrime Buildcon LLP, Office No. 601/602, One Platinum, Plot No. 8, Sector 15, Belapur, Navi Mumbai, Maharashtra – 400614