Customer Service Executive

About our company:

Bluepen Assignments Pvt. Ltd. Is a dynamic academic marketplace dedicated to

helping university students across the globe complete assignments and projects

across diverse domains. As a fast-growing company, we aim to simplify academic

challenges while maintaining a focus on quality and timely delivery. Our mission

is to become India’s leading Edu-tech platform, and we need dedicated

Customer Service Executive/Operations Manager to oversee the end-to-end execution of assignments

and projects from the non-technical domain (Commerce and Arts).

Job Overview:

As an Customer Service Executive/Operations Manager, you will play a critical role in managing

assignments and projects from initiation to completion. Your responsibilities will

include student communication, resource allocation, progress monitoring, and ensuring

high-quality, timely project delivery. The ideal candidate will have a basic

understanding of various academic assignments, including essay writing, report writing

and literature review, primary/secondary data analysis, thesis and dissertation writing,

research papers and statements of purpose, case studies and Q&A-based assignments

Key Responsibilities:

• Communicate with students to understand their requirements
• Provide regular updates to students about the progress of their assignments
• Assign tasks to suitable writers from the database based on project requirements
• Monitor project progress and ensure writers meet deadlines
• Set budgets with students and manage all payment transactions
• Ensure assignments meet academic standards and student expectations
• Implement student feedback and convey modifications to writers.
• Maintain detailed records of ongoing projects for seamless tracking.
• Collect student feedback/reviews on the company’s Google account post-project
• completion.
• Undertake additional operational tasks to support the company’s objectives.

Skills & Requirements:

• Good command over English (mandatory)
• Empathetic towards client
• Enthusiastic personality
• A Quick learner and responsible person
• Good communication skills
• Good relationships building skills
• Time Management
• Mathematical proficiency