Executive - Travel Operations

Job Title: Travel Operations Executive – Flight, Bus & Hotel

Department: Travel Services

Location: Mira Road (Nearby station, 5 minutes walking)

Job Summary:

We are seeking a detail-oriented and proactive Travel Operations Executive to manage day-to-day operations for Flight, Bus, and Hotel bookings under the PayPoint platform. The role involves handling customer queries, managing bookings, coordinating with vendors and partners, and ensuring smooth end-to-end service delivery for travel-related transactions.

Key Responsibilities:

1. Booking & Reservation Management:

• Process and manage domestic & international flight bookings, bus tickets, and hotel reservations.
• Monitor booking status, confirmation, cancellations, and rescheduling.
• Coordinate with B2B partners, airlines, and hotel aggregators

2. Customer Support:

• Address customer queries, complaints, and post-sales issues via phone, email, or CRM.
• Provide real-time support for travel-related issues such as cancellations, refunds, and schedule changes.
• Maintain high customer satisfaction and quick response time.

3. Product & Portal Management:

• Keep the booking system/portal updated with offers, fare changes, blackout dates, etc.
• Test system functionality and raise bugs/issues with the technical team.

Key Skills Required:

• Strong problem-solving and coordination skills.
• Good communication (Hindi & English) and interpersonal skills.
• Good in computer knowledge & Excel
• Email written Ethics & Strong in Follow-ups 

Educational Qualifications & Experience:

• Graduate in any discipline (Travel & Tourism background preferred).
• 1–3 years of experience in flight, bus, or hotel booking operations will be preferable
• Fresher’s with Excellent Communication skills May apply.

Working Hours:

• 6 Days a week, rotational shifts as per business requirement.

Interested candidates can share their resume on 9004364018