Application Support Engineer - Level 2

Application Support

About Birlasoft:
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

 

Title: Application support – L2 level 

 

Location: Mumbai

 

Budget : 5.25 LPA

 

Job Accountabilities 

•    Have good understanding of the Electric vehicle Charging/ Energy business processes, functions, business drivers/ KPIs and IT solutions.
•     Ensure business continuity and high availability of business applications as per SLA
•     Provide level 2 support to the business applications as per SLA
•    Investigate problem trends, identify root cause of problems and suggest possible solutions to business
•    Ensure on time delivery of business data requirements

 

Skills Required (Knowledge and Skills)
•    Understanding Business capabilities, Business Processes and Technology Landscape
•    In depth understanding and experience of supporting portal applications
•    In depth understanding and experience of working on Oracle/ SQL database
•    Ability to write the custom queries and stored procedures in DB to retrieve data as per business requirement
•    Understanding of ETL, Middleware technology
•    Ability to interact with Business stakeholders
•    Presentation and documentation skills
•    Understanding of IT Service management framework, processes (ITIL)
•    Understanding of Software Delivery Life Cycle with Waterfall as Agile methodology in DevOps Environment

Key Attributes (Experience and Qualifications)
•    Graduate from a reputed/recognized institute (BE/B. Tech in IT / Computer Science Engineering)
•    2-5  years of experience in L2 operation support. 

Experience Level

Mid Level