Area Service Manager - Technical Services and Customer Support

Area Service Manager

The Opportunity:

.

Under broad supervision, perform advanced repairs, preventative maintenance and installation for equipment and devices offered by Avantor. Diagnoses and troubleshoots complex systems. Provides technical support and training to customers on operational or maintenance aspects of equipment. Serve as customer contact on technical and service-related problems. Mentor less-experienced peers and assist supervisors but does not formally supervise others.

What we’re looking for:

•Diploma/Degree in Electrical/Electronics/Biomedical Engineering or related discipline

•Minimum 3 years’ experience in Technical Services

•Experience of people management is desirable but not essential

•Full clean driving license

•Excellent customer facing skills

•Keeps up to date with all technical developments within area of expertise

•Strong leadership ability

•Ability to cultivate teamwork and collaborate across internal functions

•Ability to influence the actions of others and to work in a fast-paced field-based environment

•Ability to work in a matrix structure

•Excellent interpersonal and communication skills

•Keen negotiation skills

 •IT Literate – Workday and MS Office applications

•Excellent time management skills

How you will thrive and create an impact:

•Performs normal day to day duties as a Service Engineer

•Leads, motivates and mentors technical service personnel and implements and supports career development programs regarding same

•Promotes the Equipment and Instrument Service Department and consistently seek out additional revenue streams and opportunities for growth

•Forges strong relationships with customers through regular site visits/meetings associated with direct reports in order to understand customer needs and to further develop the associates

•Supervises and ensure all faults are resolved promptly and that preventative maintenance is delivered to customers

•Provides second level of technical support and advice to onsite Engineers in order to resolve faults in a timely and efficient manner

•Functions as a technical resource to team members to ensure the customer’s quality requirements and schedules are met

•Develops and executes plans to improve processes and operations for better services

•Liaises with Region North colleagues and customers/vendors on technical information •Responsible for approving annual leave requests and/or leaves of absence and ensuring all associates use Workday to record same

•Ensures timely completion of PMP goals for all team members

•Manages training requirements for all associates in team and schedules internal and external training where and when required

•Designated point of contact for all associates for escalation of issues if and when they arise

•Actively leads and promotes Avantor ICARE Values

•In conjunction with Service Director, sets, agrees and takes ownership of goals as per PMP process.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Experience Level

Mid Level