Payroll Operations Associate - APAC Region

Associate, APAC Payroll

Join APAC Payroll  team and become a key driver of innovation in payroll operations across the Asia-Pacific region. In this dynamic role, you’ll manage multi-country payroll processes, champion automation initiatives, and collaborate with diverse teams to deliver seamless, high-quality service. If you’re passionate about process improvement, technology-driven solutions, and making a measurable impact.

Job Summary

As an Associate, APAC Payroll within the APAC Payroll team, you will be responsible for managing multi-country payroll operations and promoting process automation and improvement initiatives.

Job responsibilities

• Be a self-motivated and result-oriented individual 
• Maintain deadlines, quality, knowledge, communication, data privacy, control procedures and continuous improvement on performance standards in a multi-country payroll environment
• Excellent organization & time management skills. Should exercise good judgment in prioritizing deliverables 
• Interact closely with Payroll/Offboarding vendors to ensure timely and accurate service delivery
• Co-ordinate with all stakeholders including all HR teams for business needs
• Ownership of process, knowledge documents, and team performance and development
• Interact closely with vendors & other process partners to identify automation opportunities in current business processes and develop appropriate technology solutions
• Drive & encourage process improvement opportunities
• Strong execution skills

 

Required qualifications, capabilities, and skills

• Graduate with 6+ years of Operations experience in Payroll, Benefits, or Taxation, including 4+ years in Automation, Robotics, or Business Process Analysis with a proven track record of process improvement and automation projects
• Extensive knowledge of SAP Payroll or other payroll processing ERPs.
• Strong proficiency in MS Excel, including advanced formulas and Macros.
• Experience developing and designing current state and future state process maps.
• Exposure to process improvement tools and people/process management.
• Experience in testing Intelligent Automation (IA) and AI-driven payroll solutions.
• Ability to validate automated workflows, rule engines, and exception handling processes.
• Knowledge of test case development for robotic process automation (RPA) in payroll systems.
• Knowledge of regression testing methodologies for payroll system upgrades.
• Strong analytical skills to identify system defects, data inconsistencies, and process gaps.
• Ability to prioritize and escalate critical issues appropriately.

Preferred qualifications, capabilities, and skills

• Knowledge of multinational payroll/accounting and project management skills.
• Experience with RPA and RDA project delivery, including defect logging, tracking, and resolution coordination.
• Strong communication skills with the ability to coach, train, and support others, and collaborate effectively with Product Management and Technology teams.
• Detail-oriented and creative thinker with the ability to critically analyze processes, identify repetitive/rules-driven components, and gather, document, and validate complex payroll transformation requirements.

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Senior Level