Clinical Product Support Associate - Medical Robotic Systems

Associate - MPS

Work Flexibility: Field-based

What will you do?

• Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures.

• Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision. Additionally, you will provide ongoing in-services, and customer education to assigned account(s).

• Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.

• Solve potential product problems for customers in an expeditious and highly satisfactory manner.

• Collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products, and build strong relationships with key surgeons and OR staff at targeted accounts.

• Provide feedback on product to improve performance and customer satisfaction. 

 

 

What will you need?

 

• B.Tech Biomedical or similar education

• Experience in OT is a must

• 1.5 to 5 years of work experience with Robotic equipments

• Clinical support experience, for example as a medical field technician, application specialist or similar

• Strong customer focus, you place the customer at the heart of everything you do!

• High level of stress resistance, demonstrated problem solving skills to troubleshoot potential problems

• Demonstrated detail orientation, curious and fast learner

• Fluent in English

Travel Percentage: 50%

Experience Level

Mid Level