Business Advisory Analyst - Warranty Management

Business Advisory Analyst

Skill required: Supply Chain - Warranty Management
Designation: Business Advisory Analyst
Qualifications:Any Graduation/12th/PUC/HSC
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Core Responsibilities: Provide the leadership and direction for a dedicated service team providing automotive warranty claim adjudication and policy interpretation support. Responsible for team’s contribution to the achievement of performance KPIs. Training, mentoring, and managing subordinate Contact Center Claims Agents. Organization of the team’s working schedule, including PTO approval and tracking. Review warranty claim documentation provided by an Automotive Dealership for completeness and accuracy. Decision payment eligibility against documented policy guidelines. Provide Q/A support to the Automotive Dealerships relevant to submitted warranty claims. Conduct team huddles daily to review team performance from the previous day. Provide feedback to WCC Manager regarding issues detected with the WCC Agents. Collaborate with the WCC Manager to Core Responsibilities: Provide the leadership and direction for a dedicated service team providing automotive warranty claim adjudication and policy interpretation support. Responsible for team’s contribution to the achievement of performance KPIs. Training, mentoring, and managing subordinate Contact Center Claims Agents. Organization of the team’s working schedule, including PTO approval and tracking. Review warranty claim documentation provided by an Automotive Dealership for completeness and accuracy. Decision payment eligibility against documented policy guidelines. Provide Q/A support to the Automotive Dealerships relevant to submitted warranty claims. Conduct team huddles daily to review team performance from the previous day. Provide feedback to WCC Manager regarding issues detected with the WCC Agents. Collaborate with the WCC Manager to Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions.
What are we looking for? Core Responsibilities: Provide the leadership and direction for a dedicated service team providing automotive warranty claim adjudication and policy interpretation support. Responsible for team’s contribution to the achievement of performance KPIs. Training, mentoring, and managing subordinate Contact Center Claims Agents. Organization of the team’s working schedule, including PTO approval and tracking. Review warranty claim documentation provided by an Automotive Dealership for completeness and accuracy. Decision payment eligibility against documented policy guidelines. Provide Q/A support to the Automotive Dealerships relevant to submitted warranty claims. Conduct team huddles daily to review team performance from the previous day. Provide feedback to WCC Manager regarding issues detected with the WCC Agents. Collaborate with the WCC Manager to implement corrective/preventive actions, when needed. Provide coverage for agents’ positions during unplanned absences. Provide ad-hoc, flexible support as assigned by the Warranty Contact Center Manager. Core Responsibilities: Provide the leadership and direction for a dedicated service team providing automotive warranty claim adjudication and policy interpretation support. Responsible for team’s contribution to the achievement of performance KPIs. Training, mentoring, and managing subordinate Contact Center Claims Agents. Organization of the team’s working schedule, including PTO approval and tracking. Review warranty claim documentation provided by an Automotive Dealership for completeness and accuracy. Decision payment eligibility against documented policy guidelines. Provide Q/A support to the Automotive Dealerships relevant to submitted warranty claims. Conduct team huddles daily to review team performance from the previous day. Provide feedback to WCC Manager regarding issues detected with the WCC Agents. Collaborate with the WCC Manager to implement corrective/preventive actions, when needed. Provide coverage for agents’ positions during unplanned absences. Provide ad-hoc, flexible support as assigned by the Warranty Contact Center Manager.
Roles and Responsibilities: Core Responsibilities: Provide the leadership and direction for a dedicated service team providing automotive warranty claim adjudication and policy interpretation support. Responsible for team’s contribution to the achievement of performance KPIs. Training, mentoring, and managing subordinate Contact Center Claims Agents. Organization of the team’s working schedule, including PTO approval and tracking. Review warranty claim documentation provided by an Automotive Dealership for completeness and accuracy. Decision payment eligibility against documented policy guidelines. Provide Q/A support to the Automotive Dealerships relevant to submitted warranty claims. Conduct team huddles daily to review team performance from the previous day. Provide feedback to WCC Manager regarding issues detected with the WCC Agents. Collaborate with the WCC Manager to implement corrective/preventive actions, when needed. Provide coverage for agents’ positions during unplanned absences. Provide ad-hoc, flexible support as assigned by the Warranty Contact Center Manager.