Business Analyst

• We deliver the world’s most complex projects.
• Work as part of a collaborative and inclusive team.
• Enjoy a varied & challenging role.

Building on our past. Ready for the future

Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.

Right now, we’re bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now.

We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects.

The Role

As a Business Analyst with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc.

• Requirements Gathering & Documentation:
  Lead and support the collection and documentation of business requirements, ensuring clarity and completeness. Collaborate with technical teams to hand over requirements for development. 
• Functional & Technical Support:
  Provide guidance to regional teams (Super Users, Transition Leads, Change Management) for both project and BAU (Business-As-Usual) initiatives. Support unit testing, UAT planning, and execution across multiple environments, working closely with Capgemini and Worley People teams.
• Stakeholder Engagement & Change Management:
  Act as a change ambassador, sharing process knowledge and promoting ServiceNow adoption. Lead by example, communicate value-add and benefits, and proactively support stakeholders to ensure successful learning and transformation.
• Project & BAU Deliverables:
  • Develop quick-reference guides and training documentation for ServiceNow People Demand Management (in the CIM application) and ServiceNow HRSD and supporting applications.
  • Prioritize monthly release items for Demand Review Board.
  • Plan and execute testing strategies for platform upgrades (e.g., Yokohama Instance).
  • Support ServiceNow projects (as required).
  • Define and implement new HR Service catalogs and process improvements.
  • Review and Improve reporting for People work within ServiceNow platform.
• Process Improvement & Analytics:
  Analyze usability testing results, define enhancements, and support development and deployment of improvements. Document workflows and support implementation/testing of new processes.
• Collaboration:
  Build strong relationships with Capgemini, Worley People team, Transition Leads, I&DD Platform team, and WES Operations team. Maintain alignment with roadmap governance and design principles.
• Reporting & Documentation:
  Support reporting needs, project management tracking, and maintain ServiceNow documentation for training, communications, backlog management, and governance. 
• Metrics & KPIs:
  • Timely delivery of both BAU and project-related work.
  • Provision of technical and functional support as required.

About You 

To be considered for this role it is envisaged you will possess the following attributes:

• ServiceNow Functional (HRSD) and Technical experience.
• Experience with dev/ops models and agile methodology within ServiceNow.
• Technical skills in Universal Request, HR Agent Workspace, Knowledge Management, Continual Improvement Management (CIM) application, and Reporting.
• Test management experience: writing test scripts, unit testing, UAT planning/delivery.
• Experience in HR function roles is an asset.
• Strong problem-solving, organizational, and time management skills.
• Excellent written and verbal communication; ability to work with cross-functional teams.
• Intermediate proficiency with Microsoft PowerPoint, Excel, Word, Visio, and Teams.

• Proactive thinking and a growth mindset. 

   

• Qualification - Bachelor's degree is a must

• Experience - 8+ years of experience 

   

   

  
  
  
  Moving forward together
  
  We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
  
  We’re building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.
  
  And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
  
  Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
  
  Worley takes personal data protection seriously and respects EU and local data protection laws. You can read our full Recruitment Privacy Notice Here.
  
  Please note: If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Worley.