AWS Business Operations Specialist

Business Operations - AWS

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart

Position Summary:

We are seeking an AWS Business Operations professional to manage end-to-end AWS funding requests (FRs), MAP processes, financial coordination, and invoicing operations at Ingram Micro. This role will work closely with Business Development, Pre-Sales, Finance, and AWS teams to ensure accurate processing, compliance, and timely closure of AWS funding and claims.

The ideal candidate should have strong hands-on experience with AWS Funding Portal, MAP processes, opportunity validation, and Payee Central invoicing workflows.

Key Responsibilities:

• Manage the end-to-end AWS Fund Request (FR) process, coordinating closely with Business Development and Pre-Sales teams to collect all required documentation and details.
• Validate opportunity stages in ACE Pipeline Manager to ensure eligibility before FR submission, including specific checks for MAP Mobilize cases.
• Review and verify ARR and MRR alignment between the BOQ and opportunity data, raising discrepancies with BD teams and ensuring resolution prior to FR creation.
• Create and submit accurate FRs in the AWS Funding Portal, ensuring correct selection of FR type and complete data entry with required attachments.
• Track FRs through business and finance approval stages, monitor status updates, and manage rejections by coordinating corrections and resubmissions.
• Oversee claims submission post-approval, ensuring all mandatory documents are complete, accurate, and compliant with AWS requirements.
• Coordinate with the Finance team for invoice generation and upload invoices on Payee Central, entering accurate PO, GST, and service-period details.
• Track invoice approvals, resolve rejections through Payee Central tickets, and follow up until successful payment closure.
• Maintain FR and invoice trackers and provide regular status updates to internal stakeholders.

Skills & Qualifications:

Required Skills

• Strong experience with AWS Funding Programs, MAP Mobilize, and AWS operational processes
• Hands-on experience with:
  • AWS Funding Portal
  • ACE Pipeline Manager
  • Payee Central
• Strong understanding of ARR, MRR, BOQ, SOW, and cloud commercial models
• Exceptional attention to detail and documentation accuracy

Soft Skills

• Strong coordination and stakeholder management skills
• Ability to work cross-functionally with BD, Pre-Sales, Finance, and AWS teams
• Excellent communication and follow-up skills
• Process-oriented and highly organized

Preferred Qualifications

• Prior experience working with AWS distributors or cloud alliances
• Familiarity with AWS Partner Programs and incentive structures
• Background in cloud operations, finance operations, or business operations

Why Join Ingram Micro

• Work with one of the world’s leading technology distributors
• Exposure to large-scale AWS programs and partner ecosystems
• Fast-paced, process-driven cloud operations environment
• Strong learning and career growth opportunities