Client Metrics IT Analyst

Client Metrics - Power BI

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About you and this role

Dow has an exciting opportunity for a Client Metrics Associate Information Technology Analyst located in Navi Mumbai India. This position is in the “Scale & Deliver” Organization with the role aligning to the Client Facing Tower with primary expertise in Client Metrics.

The Client Metrics Associate Information Technology Analyst is responsible for building and presenting meaningful data insights by shaping how data is structured, modeled, and communicated. Using data analysis and reporting tools, this role supports programs and projects by providing transparency into progress toward objectives through clear, consumable dashboards and views. While this role does not own data sources or content creation, it is accountable for ensuring data is presented clearly, accurately, and in a way that meets stakeholder needs.

The role identifies data gaps, understands how underlying data structures influence insights, and works with delivery and technical teams to address data presentation challenges. Success in this role requires strong stakeholder engagement, analytical thinking, and the ability to translate complex data landscapes into actionable, business‑relevant views, including facilitating discussions to review and align on insights.

Responsibilities

• Collaborate with leadership to shape and support a centralized reporting portal that improves access, usability, and consumption of client metrics, including mobile‑friendly views.
• Define and shape new metrics and views, in partnership with delivery and technical teams, to improve transparency and support stakeholder decision‑making
• Deliver end‑to‑end reporting views across the project lifecycle that provide clear, timely transparency into progress, readiness, and key milestones
• Coordinate and present reporting related to end users involved in testing, training, and security profile changes to support readiness and change activities
• Develop and maintain client metric reports using MET, currently primarily Power BI, based on project and stakeholder requirements
• Understand key organizational and business stakeholder needs and deliver metrics and insights that tell a clear, meaningful story to support those needs.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or any degree discipline in Computer Science, Information Systems or other technical field.
• Minimum 2 years of relevant work experience.
• Power BI development or similar tool experience.
• Data analysis experience.
• Experience in system design, implementation and support.
• Software engineering or programming experience
• Project management knowledge is beneficial.
• DevOps experience.

Your Skills

• Power BI development.
• Project analysis and stakeholder requirements gathering.
• Data storytelling and metrics reporting.
• Ability to understand and follow documented procedures.
• Aptitude to apply standard processes to ad hoc troubleshooting scenarios.
• Strong written communication and attention to detail.
• Prior experience using SAP.
• ServiceNow fulfillment experience and familiarity with ITIL practices, including incident, change, or release management.

Additional notes

• No relocation support is provided on the role.

Benefits – What Dow offers you 

We invest in you. 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Experience Level

Mid Level