Community Associate - Member Experience and Operations

Community Associate

Location: Mumbai,Maharashtra,India

About us 

Launched in 2017, WeWork India is one of India’s leading premium flexible workspace operators - GPTW certified (Nov 2024 – Nov 2025, Dec 2025 – Dec 2026). WeWork India has been the largest operator by total revenue for the past three fiscal years*. Since its inception, WeWork India has expanded across 8 cities in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad, with 73 operational centres spanning 8.2 million square feet (as of December 2025). WeWork India has played a significant role in the growth of the flexible workspace sector and contributed to the evolution of its products and services, providing customised and curated solutions for various office space needs*.

For more information, please visit our website 

 About the Role 

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the “face” of WeWork. Every member of this team helps our members and employees create their life’s work through assisting in functions such as hospitality and operations. 

 Roles and Responsibilities 

Illustrate WeWork’s core values and strive to achieve our mission by supporting the Community Management team to achieve the following:

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
• Ensure that your building is fully operational and processes are running smoothly
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

 Greeting / Point of Contact :

• Be the first and last point of contact for your building
• Cover the front desk during business hours
• Greet and check-in member guests
• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
• Manage On-Demand member check-ins and check-outs
• Prepare and distribute promotional materials to guests/potential members
• Greet and welcome walk-in and potential new members and guest questions or refer inquirers to additional resources

 Membership Management :

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
• Solve member-related issues to ensure that a cohesive community is maintained 
• (tickets, emails, escalations and in person)
• Conduct member one on ones and gather feedback 
• Work on member net promoter score target 
• Own a percentage of the building’s renewal/growth target 
• Oversee special amenities, up sells and ancillary revenue and hygiene 

Events and Community Management 

• Make posters for events and prepare newsletters 
• Assist with set-up and breakdown of internal and external events including strategizing, planning and execution
• Plan business development activities for ancillary revenue streams such as external events
• Host periodic new member orientations 
• Create monthly events calendar and plan around allocated budget

Building Operations and Management :

• Assist with move-ins and move-outs; prepare and distribute member welcome packets
• Assist with building operations and maintenance to ensure the highest level of member experience
• Fielding and assigning requests submitted through the ticketing platforms
• Manage keycard activations and assisting members with minor operational challenges, wherever applicable
• Ensure that the building is clean and well kept
• Order consumables and ensure that the building spends are within the budget
• Take charge of mail and package responsibilities as needed
• Submit building receipts to the Community Lead and the Community Manager for expense reports
• Identify issues for escalation to the Community Lead and the Community Manager and document the same  accordingly
• Support and manage on ground third party support teams 

 Experience and Qualifications 

• Bachelor’s degree 
• 1-2 years customer service/Hospitality and/or sales experience
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Must demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion for entrepreneurial communities
• Proficient in basic computer skills

 Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that  you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.