Production Support

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Java Standard Edition
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, you will engage in the design, construction, and configuration of applications tailored to meet specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing software solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and debugging processes to deliver high-quality software products that align with organizational goals.

Roles & Responsibilities:
- Provide L2 production support for Java applications.
- Monitor application and system health using Splunk and Dynatrace.
- Troubleshoot production issues related to Java, SQL, Unix, and Windows environments.
- Analyse logs and identify root causes of incidents.
- Handle incident and service requests through ServiceNow.
- Support application deployments on WebLogic server.
- Execute SQL queries for data validation and issue resolution.
- Coordinate with development and infrastructure teams for issue resolution.
- Participate in on-call support as required.
- Maintain proper documentation of incidents and resolutions.
- Primary Skills
- Java: Strong hands-on experience in Java application support and troubleshooting.
- SQL: Proficiency in writing and optimising SQL queries for database analysis and issue resolution.
- UNIX: Solid understanding of UNIX/Linux commands, scripting, and environment management.


Professional & Technical Skills:
- Must To Have Skills: Proficiency in Java Standard Edition.
- Strong understanding of object-oriented programming principles.
- Experience with software development methodologies such as Agile or Scrum.
- Familiarity with version control systems like Git.
- Knowledge of database management systems and SQL.
- Good knowledge of Java applications.
- Strong SQL query writing and database troubleshooting skills.
- Hands-on experience with Unix/Linux commands.
- Experience working with WebLogic server.
- Knowledge of Windows Server environment.
- Experience with ServiceNow for incident management.
- Experience using Splunk and Dynatrace for monitoring and log analysis.
- Understanding of basic ITIL processes (Incident & Change Management).


Additional Information:
- The candidate should have minimum 3 to 5 years of production support experience in a technology-driven environment.
- Exposure to large-scale enterprise applications and distributed systems.
- Bachelor s degree in computer science, Information Technology, or related field.
- Relevant certifications in Java, SQL, UNIX, Dynatrace, or Splunk will be an advantage
- Willingness to work in Shift B (11:00 AM–9:00 PM or 12:00 PM–10:00 PM)
- This position is based in Mumbai.
- A 15 years full time education is required.