Customer Service Associate

Customer Service Associate

Skill required: Retirement Solutions - Customer Service
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Life Event Services (LES) team’s objective is to process work related to survivor and help all such items associated with the transfer of pension assets from a decedent to their beneficiaries. The function involves significant research to identify beneficiaries, their entitlements and evaluating the surviving beneficiary rights. Key Responsibilities and Duties • Perform all Beneficiary Relationship functions in accordance to the SOP. • Reviewing information provided about the notification of death for the participant • Validation of death through third party vendors • Research accounts values and contracts for the participant • Research /validate beneficiary designations including entitlements • Request and send appropriate forms/letter to beneficiaries • Follow-up mailings and documentation in compliance with regulatory requirements • Validate death certificates • Manage assigned cases through settlement or escheatment • Adhere to the Service levels & meet the desired numbers monthly. Must have/ minimum requirement. · US Retirement Services domain – Working knowledge in 401k, 403b, Bene / Death processing · Good Attention to detail with research and timely resolution ability. · Ability to work in complex & challenging situations. · Excellent written & communication skills · ASPPA Certified (Preferred)
What are we looking for? Skillset: · Graduate (mandatory), preferably from commerce background · Experience in the US retirement industry. · Flexible to work in US Shifts (Across time zones based on business requirement) is a must. · Good verbal & written communication skills in English · Good typing skill and attention to detail. · Good working knowledge of MS Excel · Good time management skills · Ability to work independently Work Experience · 3+ Years Preferred
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts